Delivery & Returns

Delivery 

  • Standard UK Delivery is by Royal Mail Second Class delivery (excludes ceramics).

  • We aim to despatch orders within 48 - 72 hours of receiving them and placing them in the next available delivery.

  • You will receive an email after your delivery is despatched

  • Please allow the following from despatch:

    • UK delivery addresses please allow at least 5 working days for your delivery to arrive

    • Europe delivery addresses please allow at least 10 working days for your delivery to arrive

    • USA, Australia & New Zealand please allow at least 14 working days for your delivery to arrive

Upgrade your delivery to Signed for First Class

  • You can upgrade your UK delivery to Signed for First Class by selecting this option at checkout.

Orders including ceramics

  • If you’re purchasing any ceramics from www.cookingandcarafes.co.uk please ensure you select the ceramics delivery option at checkout. This will calculate your postage based on the number of items you purchase, as this can vary.

  • Ceramics are sent Tracked. Any other items with your order will be sent separately, free of charge by Royal Mail Second Class.

Returns

We want you to be happy with every purchase from Cooking & Carafes and we strive for all our products to meet our high standards.

Occasionally though, we know you may want to return products you have bought. If you are not entirely happy, you can return your purchase in its original condition within 28 days of despatch for a refund. 

If you are not totally satisfied with your purchase, you can return your goods for whatever reason within 28 days. They must be in perfect condition with any original packaging.

How to return products

  • Please email: kate@cookingandcarafes.co.uk

  • Listing your name, order number, the product you wish to return and the reason for that return.  

  • Then please post your goods back to us within 28 days including your name and order number and reason for return inside the package.

  • All items returned to us are at your own risk, so we recommend using a recorded postal service.

  • Refunds will be issued once returned goods are received.

 Returns Address:

Cooking & Carafes Ltd, 6 Howard Lane, Buntingford, Hertfordshire, SG9 9FY

If approved, your refund (if the goods still have any original packaging and are in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment.  Please allow a week from receipt of parcel before the refund is completed.

 Faulty items for return

  • In the unlikely event that you receive faulty goods, you are entitled to a full refund or a replacement item free of charge.

  • Any item(s) where a fault has been caused to due customer negligence will not be refunded.

  • Please email: kate@cookingandcarafes.co.uk Remember to include as much information as possible regarding the fault including images and your original order number. You will also need to supply proof of purchase (this can be your confirmation order email).